Each piece of furniture we receive gets graded either:
New (In box): Brand new. These items are delivered in original packaging and include removal of the packaging trash. New items come with a 1 year manufacturer’s warranty.
New (Open-Box): New out of the box item. May have been opened, returned or cancelled by the original customer in transit, minimal to no signs of use.
Excellent/Like New: Excellent condition, little to no wear. Mainly returns that a customer had for a few days at most.
Good/Gently Used: Good condition, light cosmetic wear/signs of use possible. Mainly returns that customers used for a few weeks or used items used for less than 1 year.
Fair/Clearance: Minor stains, moderate visible wear.
Condition is often subjective and should also be judged based on the images and provided description.